FAQ

Frequently Asked Questions

Here, we’ve gathered the most common questions from our Wasan Abaya customers to help you shop with ease and confidence.
1
How to select the fabric of the hijabs?
At Wasan Abaya, we offer a curated selection of fabrics designed for both style and comfort. For everyday wear, we recommend lightweight fabrics like chiffon and cotton, which offer breathability and ease. For formal occasions, our silk and satin hijabs provide a touch of luxury and elegance. Consider the weather, occasion, and personal preference when choosing your perfect fabric.
2
Which accessories will go with a hijab?
Headbands, brooches, and embellished pins can add a touch of elegance to your hijab. Scarves and shawls in complementary colors or textures also enhance your look, while a stylish belt or a delicate necklace can add a personalized finishing touch.
3
How to find the correct hijab size?
To find the perfect hijab size, consider both the style and coverage you prefer. For more coverage, opt for larger rectangular or square scarves. If you prefer a lighter feel, choose smaller, more compact scarves. It's also important to check fabric stretchability; stretchy fabrics like jersey allow for more versatility in sizing. Make sure the hijab comfortably fits your face and neck without being too tight or loose.
4
How to redeem my gift card?
To redeem your gift card, simply add your desired items to the cart and proceed to checkout. At the payment stage, enter your gift card code in the designated field. The value of your gift card will be applied to your total, reducing the amount due. If the card's value exceeds your order total, the remaining balance will be saved for future use.
5
How can I change my order?
If you need to make changes to your order, please contact our customer service team as soon as possible. We can assist with modifications, such as changing the size, color, or items, as long as the order hasn't been processed for shipping. Once the order is dispatched, changes may no longer be possible.
6
Can I return or exchange items?
Yes, you can return or exchange items within 7 days of receiving your order, provided the items are unused, in their original condition, and with all tags attached. Please contact our customer service team to initiate the return or exchange process.
1
What Return Policy Do You Have?
We accept returns within 7 days of delivery, as long as the items are unused, in their original condition, and with all tags attached. To initiate a return, please contact our customer service team for further instructions. Please note that sale items are non-returnable.
2
How can I follow up on my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's status. If you have any further questions, feel free to contact our customer service team for assistance.
3
Which forms of payment are accepted by you?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer payment options through Apple Pay, PayPal, and cash on delivery (COD) for select locations.
4
Do you provide shipping to other countries?
Currently, we offer shipping within the UAE and Jordan. We are planning to expand to other countries in the GCC soon, so stay tuned for updates!
5
How can I get in touch with your customer service?
For any inquiries or assistance, please visit our Contact Page where you can reach out to our customer service team directly. We're here to help and will respond as quickly as possible.
6
Do the measurements match the sizes?
Yes, the measurements provided on our product pages are accurate and match the sizes available. We recommend referring to the size guide for the best fit. If you're unsure, feel free to contact our customer service for assistance.
Do You Still Have Queries?
If you have any further questions or need assistance, please don’t hesitate to reach out. Our customer service team is here to help and ensure you have the best shopping experience. Visit our Contact Page to get in touch with us directly.